Shaped by experience, not theory.

CONTROL came from managing enterprise customers like L'Oréal, Bosch, and Roche - and large portfolios of low-ARR accounts that pull disproportionate attention from CS teams. When gut feel stops working and churn starts appearing in the forecast, you need structure that actually holds.

Christiane Kaiser - Founder of Kaiser CX Consulting

Christiane spent 15+ years building and scaling CS organizations in fast-growing B2B environments. She's positioned CS as a growth driver - with NRR as the metric that matters - and built the systems that make it predictable instead of hoped for.

CONTROL isn't a template. Every business has different levers, different customers, different breaking points. CONTROL works because it's built around yours - your segmentation, your thresholds, your playbooks.

What's repeatable gets automated. What needs judgment stays with your team. The logic is yours. The system makes it scale.

Christiane works directly with founders and CS leaders to build systems tailored to how you actually operate - not a one-size-fits-all playbook, but proven strategies applied to your reality.

For implementation, she partners with Pollup AI. They automate the patterns that repeat (low-touch triggers, risk alerts, expansion workflows) so your team focuses on high-value accounts that need judgment.

The result: CS capacity scales without headcount. Churn gets flagged 45+ days early. Expansion stops being left to chance.