Privacy Policy

1. Name and contact of the responsible party

Responsible for this website (within the meaning of the GDPR):
Christiane Kaiser
Kaiser CX Consulting
Müggelseedamm 228
12587 Berlin
Germany

📧 Email: christiane@kaiser-cx.com
📞 Phone: 0152 3392 4676
Website: www.kaiser-cx.com

2. General information on data processing

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), only to the extent necessary to provide our services, improve this website, and communicate with you.

3. Data we collect

a) When visiting the website

We automatically collect and store information that your browser transmits to us, such as:

  • IP address

  • Date and time of the request

  • Browser type/version

  • Operating system

  • Referrer URL

This data is stored temporarily in server log files and is used only for technical monitoring and to ensure the stability and security of the site.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest)

b) When contacting us

If you contact us via email, form, or Calendly, we store your:

  • Name

  • Email address

  • Any other data you provide voluntarily

This data is used solely to respond to your inquiry or schedule a meeting.

Legal basis: Art. 6(1)(b) GDPR (contract/pre-contractual steps)

4. Use of third-party tools and services

a) Calendly

We use Calendly for online appointment scheduling. When you book a call, Calendly collects your name, email, and selected time slot.
Provider: Calendly LLC, 271 17th St NW, Atlanta, GA 30363, USA
Privacy Policy: https://calendly.com/privacy

Calendly complies with GDPR and is certified under the EU-US Data Privacy Framework (DPF).

b) Google Analytics / Google Tag Manager

We use Google Analytics to understand how visitors use our website.
This involves cookies that track anonymized data like session duration, pages visited, and location (based on IP).

Provider: Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
Privacy Policy: https://policies.google.com/privacy

We use IP anonymization and only collect aggregated usage data.

c) LinkedIn Insight Tag

We use the LinkedIn Insight Tag for tracking conversions and analyzing the effectiveness of our LinkedIn campaigns.

Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
Privacy Policy: https://www.linkedin.com/legal/privacy-policy

5. Cookies

We use cookies to ensure the functionality of this website and to optimize the user experience.

You can disable or delete cookies via your browser settings at any time.

If we use non-essential cookies (e.g. for analytics), we request your consent via a cookie banner.

6. Data storage and deletion

We only store your personal data for as long as necessary for the stated purposes.
Data will be deleted once the purpose no longer applies and no legal retention obligations exist.

7. Your rights under GDPR

You have the right to:

  • Access your stored personal data (Art. 15 GDPR)

  • Rectify incorrect data (Art. 16 GDPR)

  • Erase your data (Art. 17 GDPR)

  • Restrict processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Object to processing (Art. 21 GDPR)

  • Lodge a complaint with a supervisory authority (e.g. https://www.datenschutz-berlin.de)

To exercise these rights, simply contact us at the address above.

8. Data security

We use SSL encryption and maintain up-to-date technical and organizational measures to protect your data from unauthorized access.

9. Updates to this policy

We reserve the right to update this Privacy Policy to reflect legal or technical changes. The current version is always available on our website.