Shaped by experience, not theory.

CONTROL emerged from operating Customer Success teams under real growth pressure.

Where intuition stops scaling and structure becomes essential.

Christiane Kaiser - Founder of Kaiser CX

Christiane Kaiser has spent over 15 years building and leading Customer Success organizations in fast-growing B2B SaaS environments.

She has worked with teams that grew faster than their Customer Success operations
and led the transition from reactive work to operational control.

CONTROL is not a playbook that gets handed over.
It requires judgment, experience, and the ability to translate abstract signals into operational reality.

That’s why Christiane works closely with founders, CS leaders, and operators -
not as an external advisor, but as a thinking partner at eye level.

To implement CONTROL at scale, Christiane collaborates closely with her AI engineering partner Pollup AI.

Together, they translate decision logic into automation where patterns repeat -
without replacing human judgment where context matters.