CUSTOMER SUCCESS 

REALITY-CHECK

 

🔹 HOW AI-READY IS YOUR CUSTOMER SUCCESS ORG?

🔹 IS YOUR CUSTOMER SUCCESS TEAM A COST OR PROFIT CENTER?

🔹 DO YOU STILL HIRE OR DO YOU AUTOMATE TO SCALE?

Let's Be Honest. Your Team Is Overwhelmed, Reactive, and Guessing Why Customers Churn.

Most teams fly blind. We bring clarity.

 

  • We reduce churn.

  • We make growth predictable.

Stop Reacting - Start Scaling

If you own customer growth at a SaaS company, you know that AI, data and automation should be working for you if you don't want to fall behind the competition. 

But between last-minute renewals, onboarding chaos, and constant internal fire drills… 

...how are you supposed to scale — let alone build a real strategy.

It is probably time for a real Customer Success Make-Over

 

What we focus on

Process Efficiency

We reduce manual work, email ping-pong and reactive busywork—by automating what can be automated. Your CSMs focus on high-value actions, not admin.

 

Team Empowerment

We help your team get clarity: Who to focus on, when, and why. We bring in the right signals, remove the noise, build habits that scale and create a new growth mindset everyone enjoys.

Data-driven decisions

We help you make smarter decisions by setting up reliable health scores and defining customer signals that actually matter.
Your forecasts will allow predictable revenue planning.

Customer Experience

Your customers get helpful nudges and relevant info at the right time—without waiting for someone to remember. Tech-touch that feels human, not robotic.

 

This isn't yet another "strategy deck" or a generic chatbot integration.

We help you fix the real bottlenecks that hold your CS team back—using data and automation to drive real impact.

-30%

ADMIN TIME

- 45%

CHURN

+20%

NRR

+15%

CSAT

Applied AI for Customer Success & Sustainable Growth:

People first, AI second

Christiane Kaiser

Customer Experience Consultant

Caroline Depierre

Co-founder pollup.ai

Christiane brings deep Customer Success expertise and a strategic understanding of what teams and customers really need.

Caroline complements this with her experience in AI, data, and tech implementation—backed by her hands-on tech team at Pollup.

Together, we deliver cutting-edge solutions, tailored to your needs and integrated at your pace.

How It Works – In 5 Tangible Steps

 

Discovery & Audit

We map your customer journey, review your data and tools, and identify the key friction points.

Segmentation & Prioritisation

We define clear customer segments and matching engagement levels—from high-touch to fully automated.

Automation & Triggers

We design and build lightweight, scalable workflows: onboarding nudges, feature reminders, renewal alerts, and more.

Tool Connection

We make your tools talk to each other—so your CRM, ticket system and product usage data actually deliver insights.

Enablement

We onboard your team and help embed the new setup into your daily work—with training, templates, guidance and fun.

What you get

 

🔹 A clear view of your customer segments and where to focus resources

🔹 Automated workflows that save hours per week and eliminate manual tasks

🔹 AI-powered signals that flag risk and surface opportunity before it's too late

🔹 A CS team that knows exactly where to focus their valuable time

🔹 A setup that's built on your existing tools and data—no migration required

Who we are

Christiane Kaiser CX Consulting

Strategic clarity from years of Customer Success leadership experience at scale. I bring best practices from working with high-growth SaaS companies just like yours.

pollup.ai

Pollup builds custom AI solutions that help B2B businesses work smarter and scale faster. Their tailored automations and AI agents reduce manual work, boost collaboration, and create real impact for growth-driven teams.

 

 

Together, we bring the best of both worlds. You won't get buzzwords—you'll get results.

Good to know

Work with what you have

We integrate with your existing tools—no migration needed. We make your current systems work harder for you.

Perfect for small teams

Small team? Even better. Our approach is built for lean, high-potential setups where every minute counts.

Fast, measurable results

You'll get measurable outcomes in weeks, not months. Our focused approach delivers quick wins alongside strategic improvements.

Let's Make It Easy to Start

Quick Start Diagnostic

Start with a focused kickoff call, a short analysis, and a ready-to-use report with quick wins for your team.

€ 800

1 week

0 effort 

Ready when you are.

We aren’t your typical consultants. We’re from Berlin — pragmatic, bold, and creatively grounded.

We’re surrounded by some of the most innovative minds in tech, design, and business. New ideas, tools, and ways of working are part of our everyday. But like true Berliners, we stay grounded: curious, hands-on, and focused on what actually works.

Christiane brings firsthand experience from working in multiple digital and software companies. She knows the real-world challenges Customer Success teams face, and what truly makes a difference for customers.

Caroline is driven by a deep curiosity about how systems work and how decisions are made. That naturally led her to data. Today, she works closely with her tech teams to turn insights into AI-powered solutions that deliver real value.

What connects us? A belief in substance over show. We build solutions that support your people, fit your goals, and grow with you — step by step.