CUSTOMER SUCCESS
AI ESSENTIALS
Scale smarter — not harder.
You don’t need more tools.
You need clarity. Automation with intention.
And a CS setup that drives growth — without draining your team.
Let's be honest. Most CS teams are overwhelmed, reactive, and guessing why customers churn.
Most teams fly blind.
AI ESSENTIALS bring clarity.
-
Stop surprise churn.
- Drive growth.
- Bring customer retention cost down
OUR AI ESSENTIALS PACKAGES
TECH-TOUCH KICKSTART
Defines and segments target groups, automates initial journeys & brings structure to your long-tail.
Duration: 2–3 weeks
Deliverables: Segmentation logic, automation flows, lifecycle mapping
Goal: Focus & efficiency across the entire CS team
Price: starting from €5,000
ONBOARDING-BUTLER
Structured onboarding that guides customers safely to their first value – without overloading your CSMs.
Duration: 2–3 weeks
Deliverables: Activation triggers, welcome flows, personal touchpoints
Goal: Faster time-to-value & more active users
Price: starting from €5,000
ADOPTION-BOOSTER
Increased product usage through data-triggered in-app communication & personalized activation.
Duration: 3 weeks
Deliverables: Feature adoption playbooks, signal triggers, messaging concepts
Goal: Boost usage rates, reduce churn
Price: starting from €5,000
BI-GENERATOR
Creates visibility into customers, signals, and team performance – without spreadsheet chaos.
Duration: 3–4 weeks
Deliverables: Health scoring, dashboards, early warning systems
Goal: Focus, transparency, and control
Price: starting from €5,000
FORECAST-BUILDER
Turns Customer Success into a predictable revenue driver – with forecasts for retention, churn, and expansion.
Duration: 3–4 weeks
Deliverables: Forecast models, scenario planning, CS reporting
Goal: Planning confidence & strategic contribution from CS
Price: starting from €5,000
INNOVATIONS-LAB
To make sure new structures are actually adopted.
Deliverables: Workshops, playbook trainings & change enablement impulses
Price: starting from €2,000
Stop Reacting - Start Scaling
If you own customer growth at a SaaS company, you know that AI, data and automation should be working for you if you don't want to fall behind the competition.
But between last-minute renewals, onboarding chaos, and constant internal fire drills…
...how are you supposed to scale — let alone build a real strategy.
It is probably time for a real Customer Success Make-Over
What we focus on
Process Efficiency
We reduce manual work, email ping-pong and reactive busywork—by automating what can be automated. Your CSMs focus on high-value actions, not admin.
Team Empowerment
We help your team get clarity: Who to focus on, when, and why. We bring in the right signals, remove the noise, build habits that scale and create a new growth mindset everyone enjoys.
Data-driven decisions
We help you make smarter decisions by setting up reliable health scores and defining customer signals that actually matter.
Your forecasts will allow predictable revenue planning.
Customer Experience
Your customers get helpful nudges and relevant info at the right time—without waiting for someone to remember. Tech-touch that feels human, not robotic.
This isn't yet another "strategy deck" or a generic chatbot integration.
We help you fix the real bottlenecks that hold your CS team back—using data and automation to drive real impact.
-30%
ADMIN TIME
- 20%
CHURN
+20%
NRR
+15%
CSAT
What you get
🔹 A clear view of your customer segments and where to focus resources
🔹 Automated workflows that save hours per week and eliminate manual tasks
🔹 AI-powered signals that flag risk and surface opportunity before it's too late
🔹 A CS team that knows exactly where to focus their valuable time
🔹 A setup that's built on your existing tools and data—no migration required
Applied AI for Customer Success & Sustainable Growth:
People first, AI second
Christiane Kaiser
Customer Experience Consultant
Caroline Depierre
Co-founder pollup.ai
Christiane brings deep Customer Success expertise and a strategic understanding of what teams and customers really need.
Caroline complements this with her experience in AI, data, and tech implementation—backed by her hands-on tech team at Pollup.
Together, we deliver cutting-edge solutions, tailored to your needs and integrated at your pace.
How It Works – In 5 Tangible Steps
Discovery & Audit
We map your customer journey, review your data and tools, and identify the key friction points.
Segmentation & Prioritisation
We define clear customer segments and matching engagement levels—from high-touch to fully automated.
Automation & Triggers
We design and build lightweight, scalable workflows: onboarding nudges, feature reminders, renewal alerts, and more.
Tool Connection
We make your tools talk to each other—so your CRM, ticket system and product usage data actually deliver insights.
Enablement
We onboard your team and help embed the new setup into your daily work—with training, templates, guidance and fun.
Who we are
Christiane Kaiser CX Consulting
Strategic clarity from years of Customer Success leadership experience at scale. I bring best practices from working with high-growth SaaS companies just like yours.
pollup.ai
Pollup builds custom AI solutions that help B2B businesses work smarter and scale faster. Their tailored automations and AI agents reduce manual work, boost collaboration, and create real impact for growth-driven teams.
Together, we bring the best of both worlds. You won't get buzzwords—you'll get results.
Good to know
Work with what you have
We integrate with your existing tools—no migration needed. We make your current systems work harder for you.
Perfect for small teams
Small team? Even better. Our approach is built for lean, high-potential setups where every minute counts.
Fast, measurable results
You'll get measurable outcomes in weeks, not months. Our focused approach delivers quick wins alongside strategic improvements.
Let's Make It Easy to Start
AI ESSENTIALS AUDIT
Start with a focused discovery session a short analysis, and a ready-to-use report with quick wins for your team.
1 week
0 effort
Ready when you are.
We aren’t your typical consultants. We’re from Berlin — pragmatic, bold, and creatively grounded.
We’re surrounded by some of the most innovative minds in tech, design, and business. New ideas, tools, and ways of working are part of our everyday. But like true Berliners, we stay grounded: curious, hands-on, and focused on what actually works.
Christiane brings firsthand experience from working in multiple digital and software companies. She knows the real-world challenges Customer Success teams face, and what truly makes a difference for customers.
Caroline is driven by a deep curiosity about how systems work and how decisions are made. That naturally led her to data. Today, she works closely with her tech teams to turn insights into AI-powered solutions that deliver real value.
What connects us? A belief in substance over show. We build solutions that support your people, fit your goals, and grow with you — step by step.
