Let's Be Honest. Your CS Team Is Doing Too Much, Too Manually.
And your tools aren't helping as much as they should.
As a founder or CS lead at a growing SaaS company, you're probably juggling too many tools, not enough time, and accounts that aren't getting the attention they deserve.
- You know things could run smoother.
- You know data and automation should be doing more for you.
- But between urgent renewals, onboarding calls, and internal fire drills
- Where do you even start?
It is probably time for a real Customer Success Make-Over
What we focus on
Process Efficiency
We cut manual work, email ping-pong and reactive busywork—by automating what can be automated. Your CSMs focus on high-value actions, not admin.
Customer Experience
Your customers get helpful nudges and relevant info at the right time—without waiting for someone to remember. Tech-touch that feels human, not robotic.
Team Empowerment
We help your team get clarity: Who to focus on, when, and why. We bring in the right signals, remove the noise, and build habits that scale.
This isn't a "strategy deck" or a generic chatbot integration. We help you fix the real bottlenecks that hold your CS team back—using data and automation to drive real impact.
How It Works – In 5 Tangible Steps
Discovery & Audit
We map your customer journey, review your data and tools, and identify the key friction points.
Segmentation & Prioritisation
We define clear customer segments and matching engagement levels—from high-touch to fully automated.
Automation & Triggers
We design and build lightweight, scalable workflows: onboarding nudges, feature reminders, renewal alerts, and more.
Tool Connection
We make your tools talk to each other—so your CRM, ticket system and product usage data actually deliver insights.
Enablement
We onboard your team and help embed the new setup into your daily work—with training, templates, and guidance.
What you get
- A clear view of your customer segments and where to focus resources
- Automated workflows that save hours per week and eliminate manual tasks
- AI-powered signals that flag risk and surface opportunity before it's too late
- A CS team that knows exactly where to focus their valuable time
- A setup that's built on your existing tools and data—no migration required
Who we are
Christiane Kaiser CX Consulting
Strategic clarity from years of Customer Success leadership experience at scale. I bring best practices from working with high-growth SaaS companies just like yours.
Pollup.at
Smart implementation and automation based on real product data. Our AI-driven approach turns customer signals into actionable insights without adding complexity.
Together, we bring the best of both worlds. You won't get buzzwords—you'll get results.
Good to know
Work with what you have
We integrate with your existing tools—no migration needed. We make your current systems work harder for you.
Perfect for small teams
Small team? Even better. Our approach is built for lean, high-potential setups where every minute counts.
Fast, measurable results
You'll get measurable outcomes in weeks, not months. Our focused approach delivers quick wins alongside strategic improvements.
Let's Make It Easy to Start
Audit-to-Action Sprint
We kick things off with a focused sprint: Fast, tailored, and designed to deliver momentum.
€ 1.500
3-4
100%
Flexible pricing based on your team size and complexity
Weeks
From initial audit to implemented outcomes
Designed to scale
Grows with your business needs and customer base